Business Coach, Sales Training, Marketing Training & Business Adviser, Business Restructuring - Call 087 222 0720

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If you are the owner of a business in Ireland, we can help you. We have a wide ranges of services that we can offer, ensuring that you get the resource you need, when you need it.

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Derek is a certified Gitomer Advisor. Gitomer is the worlds leading training system for sales and customer service. Contact us today...

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You are not the boss of me!

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Small businesses with flat structures often suffer from this phenomenon. As a business gets bigger, it is impossible for one person to mange the entire team, nor is is feasible to introduce too may layers into the business. When one person may be involved in multiple functions of a business, they may sometimes be required to ask or give an or [...]

Who is responsible for sales in your ...

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Every business relies on sales to survive. Whether your business depends on existing customers or you are out looking for new ones, sales are the lifeblood of any business. And while there may not be the same fanfare when an existing customer buy some more, they are equally important. The challenge in many small businesses is that there is no [...]

Are you hibernating for the Summer?

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By now, you will have experienced the all too regular response from prospective customers… “Call me back after the summer holidays”. With this response you are effectively being told not to call back until September. That’s 3 months away. Are you pushing back deals until after the summer or have you decided yourself th [...]

Your business RESULTS reflect your MI...

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I meet a lot of business owners. Many of them are from very similar businesses, operating in the same markets, in the same business environment. But their results vary wildly. When we question the results, we get a vast array of reasons and excuses. The business that are struggling generally focus on external factors or factors that do not in [...]

Employers – Protect Yourself To...

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No Contract of Employment – No Defence No Employee Handbook – No Defence No Job Description – No Defence When there is harmony in the workplace and everyone is working towards a common objective, no one ever thinks of contracts, job descriptions and employee handbooks. There is no need to because everyone is properly aligned [...]

You had me at hello!

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People will judge you within a few seconds of meeting you. It’s primarily a subconscious thing. If you are in business, it is very important that you make a good first impression because it increases your chances of doing business, it increase your chances of a profitable transaction, it rewards your marketing activity and it makes it e [...]

What happens when a customer walks in...

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Believe it or not, we are creatures of habit who dislike change, love consistency and crave security. Knowing this, why do we not focus on delivering these things to our customers. If you asked the same customer to contact each team member you have and conduct a transaction with them, the results would shock you. Some team members would be ve [...]

“We’re happy where we are...

Fear Of Crisis With Businessman Like An Ostrich
It’s 2015, nearly 7 years since the country fell into recession, massive drops in sales and profits, ongoing battles for survival, struggles with rents, rates, materials costs, creditors, energy prices. Many firms did not survive but thousands did survive. And they continue to survive. And they continue to work very hard and they contin [...]

Find a way or make an excuse? your ch...

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Very often I speak to clients who tell me that they want to grow the business, who understand why they might not have grown over the past few years, who understand what they need to do to make a change… But do nothing. And I wonder if they really do want to grow and increase profits in the business. They assure me that they do. So why t [...]

It must be great… To Not Need S...

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Here are a couple of simple strategies that could really boost your turnover and profitability this year. 1. Answer your Voicemail Messages I passed on a referral to a supplier that I know because a client of mine wanted the service that he offered. I left one message on his phone for him to call me, explaining the size of the opportunity and [...]

Contact Derek

Phone: 087 2220720 Email: derekodwyer@actioncoach.com

Increase Profit through training

Increase Profit through training

Business Growth Specialist

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